Diploma or equivalent practical experience
Practical experience troubleshooting in a Linux, Mac OS, or Windows networked environment – supporting desktops/laptops, phone systems, video conference, and/or various wireless devices.
Customer service, client facing, and/or help desk experience.
Preferred qualifications:
Completion of a relevant technical certification (e.g., Google Career Certificate – Google IT Support Certificate or other comparable certifications.)
Bachelor’s Degree in relevant STEM field (e.g. Information Systems, Information Technology, Applied Networking, System Administration)
Work experience, including deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
Ability to adjust quickly to changing priorities and make quick decisions with limited information.
Effective organizational, communication, leadership, and teamwork/collaboration skills, and passion for new technology and commitment to learning new skills.
