Capgemini Japan
Business content :
- Provide IT support and issue resolution according to established SLAs .
- Quickly and effectively monitor and respond to requests received through your service desk or directly from your users.
- Monitor IT requests assigned to IT queues and processes based on priority .
- Change settings, utilities, and software defaults to suit your work environment.
- Help onboard new users. Set up and provide new hires with PCs using standard hardware, images and software .
- Install and test new workstations, peripherals and software.
- Manage inventory of all equipment, software and software licenses.
- Timely upgrade workstation hardware and software as needed.
- Create and submit activity reports.
- Work with regional / global teams to manage networks within the office, gain basic networking knowledge and experience ( routers, switches, connections, protocols, telephony, etc. ) .
- Manage files and backup servers in the office and acquire knowledge such as knowledge of Windows 2012 and file sharing and Veritas Backup Exec .
Necessary conditions:
- Bachelor’s degree in Computer Science / Information Technology, Engineering (Computer / Telecommunications) or equivalent
- Those who have more than 4 years of work experience in a related field
- Knowledge of IT/ computer – network /Windows server management or equivalent
- Those who have high language skills (Japanese / English) and have work experience in a global environment
Key Abilities :
- Incident management knowledge
- Verbal and written communication
- Customer service oriented
- Problem analysis and solving skills
- attention to detail
- team player
- planning and execution
Job Description:
Provide IT support and resolve issues in accordance with established SLAs.
Monitor and respond quickly and effectively to requests received through the service desk or directly from users.
Monitor IT requests assigned to IT queues and processes based on priority.
Make changes to settings, utilities, software default settings, etc., consistent with the work environment.
Support new user onboarding. Set up and provide new employees with PCs using standard hardware, images, and software.
Install and test new workstations, peripherals, and software.
Maintain inventory of all equipment, software, and software licenses.
Upgrade workstation hardware and software in a timely manner as needed.
Prepare and submit activity reports.
Work with regional/global teams to manage the network in the office and gain basic network knowledge and experience (routers, switches, connections, protocols, telephony, etc.).
Manage file and backup servers in the office and gain knowledge of Windows 2012 and file sharing and Veritas Backup Exec knowledge, etc.
Requirements:.
- Bachelor’s degree in Computer Science/Information Technology, Engineering (Computer/Telecommunications) or equivalent.
- Minimum of 4 years of work experience in a related field.
- Knowledge in IT / Computer – Network / Windows Server Administration or equivalent.
- Strong language skills (Japanese and English) and experience working in a global environment.
Key Competencies:
- Knowledge of incident management
- Verbal and written communication
- Customer service orientation
- Problem analysis and resolution skills
- Attention to detail
- Team player
- Planning and execution skills
Location:
Tokyo,Japan
