Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

• Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested.
• Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.
• Communicate with multiple external and internal customers
• Adhere to all procedures, work instructions, and regulatory requirements in performing the job
• Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc. 
• Maintain accurate information regarding shipment status
• Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
• Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
• Other tasks as assigned – The Customer Service Representative will also be assigned other duties and tasks as required from time to time.